Exchange PolicyUpdated 16 days ago
Fathead Exchange & Return Policy
Exchange & Return Policy
Updated June 2025
Quick Reference Table
| Product Type | Cancellation Allowed | Exchange Allowed | Return Allowed | Exceptions / Notes |
|---|---|---|---|---|
| Custom | Until item is in production | If damaged or shipping delay only | If damaged or shipping delay only | No changes to design; photos required; not for customer error |
| Non-Custom | Until item is in production | If damaged (30 days) or unopened (30 days, fees apply) | If damaged (30 days) or unopened (30 days, fees apply) | Must be unused and in original packaging; photos required |
Product Types Explained
Custom Products
Items you personalize with your own images, text, or designs.
- Fathead Big Head Cutouts (with your photo)
- Stand Out Cutouts (with your image)
- Any wall decal, mural, or print using your submitted photo/design
If you uploaded a picture, logo, or added personalized text, it's a custom product.
Non-Custom Products
Pre-designed items sold as-is, with no personalization.
- Standard Fathead Wall Decals (team logos, athletes, popular characters)
- Retail decals, murals, or stickers
- Licensed Sports Wallpapers
- Garage Door Banners (pre-designed)
If you picked your item from our catalog without personalization, it's a non-custom product.
Detailed Policy
Custom Products
Cancellation: Allowed until printing begins. After printing starts, order is final.
Exchange/Return (If Damaged or Delayed):
- Eligible only if the product is damaged upon arrival or there is an extreme shipping delay
- We will reprint and replace with the exact same image/design (no changes allowed)
- Proof Required: Photos of both the defective item and shipping box
- Not Covered: No exchanges/returns for customer errors (low-res images, missed proofs, buyer's remorse)
- Processing: Printing takes 5–7 business days, not including shipping
Non-Custom Products
Cancellation: Allowed until your order is in production (usually within 4 hours).
Exchange/Return for Damaged Items:
- Eligible within 30 days of shipment if the product is damaged
- Item must be unused and in original packaging
- Process: Submit a request at returns.fathead.com
- Proof Required: Photos of both the damaged item and shipping box
- Shipping: Fathead will provide next steps, which may include return instructions
Return/Exchange for Unopened Items (No Damage):
- Eligible within 30 days of shipment if unopened and unused
- Return shipping fees apply, deducted from your refund
- Item must be unused and in original packaging (do not peel decals off backing or remove cutouts)
- Process: Request at returns.fathead.com
- You may be required to send the item back
- Proof of Purchase: Required for all returns/exchanges
Important Additional Notes
- Items purchased from other retailers must be returned to the original store
- Gift cards are not redeemable for cash; if used for purchase, refunds go to the gift card first
- No returns or exchanges for orders shipped outside the United States
Frequently Asked Questions
Q: How do I know if my order is custom?
A: If you personalized your product with your own images, design, or text (like Big Head Cutouts or Stand Out Cutouts), it's a custom product.
Q: When can I cancel my custom order?
A: You can cancel any time before printing starts. Once printing begins, the order is final unless damaged or delayed.
Q: How do I return or exchange a damaged item?
A: For non-custom products, start your claim at returns.fathead.com with photos. For custom products, contact support with photos of the damage and shipping box.
Q: Can I return or exchange an unopened, unused item?
A: For non-custom products, yes—within 30 days. A shipping fee applies and is deducted from your refund.
Q: What if I made a mistake on my custom order?
A: We can't accept returns or exchanges for customer errors (like low-res images, buyer's remorse, or missed proof approvals). Please double-check your order before submitting.
Q: Who pays for return shipping?
A: For damaged items, Fathead may assist or reimburse depending on the issue. For unopened returns, return shipping costs will be deducted from your refund and may require you to send the item back.
Q: What happens if I paid with a gift card and a credit card?
A: Refunds and credits will go to the gift card first, then your other payment method.
Q: Do you accept international returns or exchanges?
A: Currently, we are only able to process returns and exchanges for orders shipped within the United States.
Still have questions?
Contact our support team—we're here to help!